1. Controller
The controller of your personal data is ToxicNat Mazatlán, operating in Mazatlán, Sinaloa, Mexico. This policy applies to purchases, user accounts, order tracking, and mobile app features.
Privacy Policy
This policy applies to both the website and the mobile app of ToxicNat Mazatlán. Here we explain what data is collected, why it is used, who it is shared with, and how you can request review or deletion.
2. Data collected
Depending on how you use the site or app, we may collect:
- Account data: name, email address, phone number, and encrypted password.
- Purchase data: products, quantities, order history, status, and payment method.
- Delivery data: address, references, zip code, and order notes.
- Technical data: IP address, device type, browser, operating system, and basic security logs.
- Notification tokens and shared location only when the user authorizes those features inside the app.
3. App permissions
- Location: used to calculate deliveries and, for couriers, to share the order route in real time while a delivery is active.
- Notifications: used to alert you about status changes, order tracking, and important account events.
- Camera or photos: may be used to upload proof of delivery or other service-related images when applicable.
Most of these permissions are optional and can be disabled from your device settings.
4. How we use the information
- Create and manage your account.
- Process purchases, payments, deliveries, and order tracking.
- Provide support through email, phone, or WhatsApp.
- Prevent fraud, abuse, unauthorized access, and operational errors.
- Improve the website and mobile app experience.
5. Third parties and providers
We may rely on third-party services strictly necessary to operate the business and the app, for example:
- Payment gateways such as Mercado Pago to process charges.
- Maps and geolocation services such as Google Maps or Apple Maps for addresses and routes.
- Notification and mobile distribution services such as Expo, Apple, or Google, when the user enables those features.
We do not fully store your sensitive card data; those processes are handled by the relevant payment provider.
6. Data retention
We keep information only for as long as necessary to handle purchases, support, legal obligations, accounting, and security. When legally applicable, you may request the deletion of your data.
7. Your rights
You may request access, correction, update, or deletion of your personal data, as well as a review of how we process your information, by contacting us through our official channels.
8. Security
- We use technical and administrative controls to protect information.
- We apply authentication, secure sessions, server-side validation, and anti-abuse controls.
- We limit access to personal data to authorized staff only when necessary to operate the service.
9. Cookies and analytics
The website may use technical cookies to keep session, cart, language, and security features working. We may also use basic metrics to improve performance and browsing experience.
10. Updates
We may update this Privacy Policy due to operational, legal, or security changes. The current version will always be available at this same URL.
Last updated: April 8, 2026
11. Contact
If you want to exercise your rights or have privacy questions, contact us at:
Email: vendor@toxic-nature.com
Phone: +52 66 91 16 47 04
WhatsApp: Send message