Frequently Asked Questions
Here we answer the most common questions about shopping, payments, deliveries, and support.
Do I need to create an account to buy?
Not necessarily. You can also buy as a guest and later track your order with your order number and email.
Which payment methods do you accept?
We accept cash, bank transfer, and card depending on the active site configuration at the time of purchase.
Do you ship outside Mazatlán?
For now operations are focused on Mazatlán, Sinaloa. If you need to confirm coverage, contact us before placing your order.
Can I return an order?
We do not offer returns for change of mind. We only review clarifications for real issues or documented duplicate charges.
What are your delivery hours and do you deliver the same day?
Our service and delivery hours are from 8:00 am to 10:00 pm. We always try to deliver the same day, although this may vary depending on demand, area, and product availability.
How can I get quick help?
You can message us on WhatsApp, call, or send an email. We always recommend having your order number handy so we can help you faster.